How to Hire a Pest Control Company without Endangering Your Family or Staff

Hiring a professional pest control company can sometimes seem a little overwhelming with all the choices that are out there. Your first question is probably, “Can I take care of the pest problem myself?” Sometimes this is a viable option if the pest problem is small enough, but if the infestation has become large, then there may be some products needed to control the situation that can only be acquired by certified professionals. When you need to hire a professional pest control service, keep the following considerations in mind:

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The Technician

Before allowing a pest control professional into your home, ask to see his or her identification, license, and certification, and check to see if they are current. Almost all states require that technicians be certified, and that they take place in annual training to keep their license up to date.

The Company

Is the pest control company bonded and insured? This is very important to protect both your property and yourself against liability.

Before allowing a pest control professional into your home, ask to see his or her identification,

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Knowledge

The technician, or sales representative, should know enough to answer your pest control questions. There is a chance though, that they may not know all the answers to your questions right off hand. In this case he or she should be willing to find out the answer to your question instead of giving you a made up answer or simply telling you that they don’t know.

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Professional Appearance

When the technician arrives at your home or business, his or her uniform and overall appearance should be clean and professional. The truck, equipment, and chemicals should also provide your with a secure sense of professionalism.

References

While you may be able to find some reviews online from customers they’ve serviced in the past. It is always a good idea to ask friends and neighbors for referrals. You can also check with the Certified Pest Control Operations of Florida (CPCO of FL) or visit www.npma.com for a state-by-state list of providers. It is also wise to check with the Better Business Bureau as well.

Price

The lowest price isn’t always the best way to go. If a pest control company says that it will solve your problem in one service for a certain amount, and your problem persists after you’ve paid for that service, you haven’t saved any money, you’ve actually wasted it. Instead, you will most likely need to start over with a different pest control company and end up paying quite a bit more than if you would have chosen quality over price the first time around.

Contract

If you are hiring a pest control company for ongoing service in your home or business, discuss your options with the technician or sales representative. Will you need monthly service, or will a quarterly service take care of the problem? Be sure to read the contract provided to you carefully. Make sure you understand the fine print and ask questions before you sign the contract.

Service

Before starting with any service, the pest control technician should speak with you about what the problem is to find out what you’ve seen or heard. Ask questions to ensure he or she fully understands the situation. Afterwards, the technician should inspect your home or building with a professional eye to identify the problem and set a treatment plan.

Chemicals

Most of the time the technician will use chemicals for pest control and elimination, but he or she should be willing to discuss the different kinds of chemicals will be used and any possible adverse effects they may cause, and also any non-chemical options. All chemicals used should be properly labeled and have a clean and professional appearance. Upon request, the technician should be able to provide a Material Safety Data Sheet (MSDS) and specimen label for all chemicals used.

Documentation

Upon completion of service, the technician should provide you with a report detailing the service(s) performed, any necessary or suggested follow-up action, and any customer advice. The service costs should also be detailed in this report as well.

Consultation

At some point before, during, or after the service, the technician should make recommendations for any future prevention, especially if he or she has located a potential pest harborage area. If a structural issue is located, the technician may wait until the end and recommend maintenance, such as replacement or repairing of holes.

Guarantee

Most pest control companies offer guarantees, even if it is just a “Guaranteed satisfaction.” Be sure to read the fine print in this kind of guarantee as well. Know what your responsibilities are and how to make use of the guarantee if needed.

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