Need To Get Your Computer Repaired? Understand These Important Things Before You Do!
Most people in the world today own a desktop or laptop computer. We all know how frustrating it can be when some random problem occurs or it just stops working all together without warning. We have all at one point seen the unending spinning ball of death on Mac computers, or the blue screen of death on PCs. Once the initial frustration passes, you may come to realize that you need professional help with your computer to get it back in running order. If you do a simple Google search for computer repair services in your area, there will sure to be plenty of results. How do you know which one to choose though?
The most common misconception about computer repair companies is that they are all created equal, and that your best option is the one who offers the lowest price. This is definitely NOT THE CASE. The fact of the matter is - you get what you pay for. A cheap price usually means a cheap job. Really good technicians do NOT work for cheap because they are in high demand. The only technicians that will work cheap are those that are just starting out and that are grossly inexperienced. With your valuable data, years of client info, and other irreplaceable documents at stake, do you really want the cheapest technician working on your machine? Even though it may be tempting to go with the cheaper option, it usually a better option to spend that little extra and get a better, more experienced technician working on your system.
Here are a few guidelines to help you choose the right computer repair service for your needs:
Make sure that they have multiple technicians on staff.
If you go with a “one man band” operation, you will probably find yourself without much help when they happen to go on vacation, get sick, or when they are just simply too busy with other customers. Having multiple technicians on staff is definitely not a guarantee of fast and reliable service, but you will have a better chance of having someone to talk to when a problem occurs. Another reason to look for a company with multiple technicians is that no one technician, no matter how good, has ALL the knowledge about every type of software, hardware, and platform. Multiple technicians means that they can pool their knowledge to better service your needs and get whatever problem you’re experiencing resolved faster.
A cheap price usually means a cheap job.
Look for a company with a long-standing reputation.
There are definitely a lot of computer repair technicians/companies out there, but most are new or are just getting started. You want to try and avoid technicians that are just in between jobs and setup a computer repair service for a month or so and then disappear once employed elsewhere. Only work with computer technicians and repair shops that have a proven track record in your area.
Make sure your technician backs up your system before they start to work on it.
This is just something that you should make a habit of doing anyways, even outside of getting your computer repaired. This will ensure that you can always restore your system with all its content and settings in case something goes wrong.
Make sure that your computer comes back with the same settings, look, preferences, and applications that you had on it prior to the repairs.
It’s great to get your computer back in working condition, but it can definitely be frustrating not knowing where anything is located anymore and having your whole system look and operate differently than from what you are used to. There are plenty of second-rate repair shops with inexperienced technicians that might end up causing you more problems than what you bargained for. Very often, these technicians will recommend that you wipe your hard disk and reinstall the operating system to fix a problem which otherwise could have simply been resolved. They recommend this simply so that it will take them longer to “repair” your system so they will make more money by spending an unnecessary amount of time working on your computer. If you do decide to take this route, then make sure that the operating system they are reinstalling on your system is not a pirated version that they illegally downloaded online. Not only does this put you in a situation where you might get fined, but in the case of Microsoft Windows, if they install a pirated version it will get “locked” to where you will be unable to install updates and critical security patches. This leaves you vulnerable to deadly viruses, worms, Trojan horses, malware, adware, and hackers.
Make sure they have specific knowledge and expertise on solving your particular problem.
Do not give a technician the opportunity to “practice” on your computer. If they don’t have the proper experience to solve the problem you’re experiencing, they should tell you that prior to attempting a repair.